Questions people ask before they call

A person in Los Angeles, often George or Nazy, the owners. Not a ticket queue, and never an overseas call center. We respond in under 15 minutes, around the clock.

We monitor client systems and handle critical issues 24/7, every day of the year. Routine help desk requests and maintenance are handled during regular Los Angeles business hours.

We run it with trusted monitoring partners, and George is part of it as well.

Yes. GlobeVM carries business insurance.

By phone, by email, or through the support portal we set up for your team. For anything urgent, calling is fastest.

Both. Most problems are fixed remotely within minutes. When something needs hands, like a failed device or a network install, an engineer comes to your office anywhere we serve in Los Angeles and Ventura County.

Yes. We take on projects anywhere in the United States. Most managed IT and security work is done remotely, and we gladly travel to your office for installs, network projects and anything that needs hands on site. Call (818) 405-9930 or (866) 428-8090 toll-free wherever you are.

Yes. We serve LA's Persian business community in both English and Farsi.

Less than most people expect. We plan the handover, move admin access to accounts your business owns, and set up monitoring and backups alongside your current provider before anything is switched off.

Help desk support, 24/7 monitoring, patching and maintenance, Microsoft 365 and cloud administration, core security, backup oversight, and IT planning, for one predictable monthly fee.

However suits you: per user, per device, a flat monthly fee or per incident. Our pricing guide shows which model fits which kind of business.

Yes. We bring in reliable partners to work with us on these jobs, at very competitive prices.

Yes. You agree the price and scope up front, so routine support doesn't arrive as surprise bills. Larger projects, like a new office build-out or a server replacement, are quoted up front.

Yes. Co-managed IT backs up your internal team: we can take routine tickets and maintenance and provide security tools, so your person can focus on bigger projects.

Yes. We manage vendors and licensing, source business-grade equipment, and set it up to our security standards before it reaches your team.

With layers: managed firewalls, endpoint detection and response, email filtering, multi-factor sign-in, tight access controls, and backups that are tested. Every monthly plan includes the core layers as standard.

Yes. We help practices and firms meet rules like HIPAA and PCI DSS: we find what applies, close the gaps, and keep the records that show you're protecting sensitive data.

Yes. Ongoing security awareness training, including simulated phishing, so your team gets better at spotting the emails attackers send.

An authorized, simulated attack that finds weak spots before criminals do. If you handle patient, client, or payment data, it's one of the clearest ways to see where you stand and what to fix first.

It depends on your setup and the recovery plan we agree on. With local and cloud backups in place, many systems can be brought back in hours rather than days. We test restores so the plan is proven before you need it.

Local backups restore fastest after a small failure; cloud backups protect you from fire, theft, or ransomware reaching your office. A 3-2-1 approach uses both: three copies, on two kinds of storage, with one off site.

Yes. We plan the move to keep downtime low, migrate email and files securely, and set up the platform's security settings for your organization.