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GlobeVM

IT support and managed IT services for Burbank businesses

Burbank runs on media: studios, post houses, payroll and equipment vendors, plus the medical offices and shops that serve the people who work there. We keep their systems running and their content locked down, and an engineer comes on site when hands are needed.

Where we come to you

Media District
Warner Bros., Disney and their vendors around Olive and Alameda avenues.
Downtown Burbank
Offices, shops and restaurants along San Fernando Boulevard.
Magnolia Park
Independent shops and small studios along Magnolia Boulevard.
Airport area
Offices and aviation businesses near Hollywood Burbank Airport.

Who provides IT support for businesses in Burbank?

GlobeVM provides IT support, managed IT and cybersecurity for Burbank businesses, including Media District vendors, Downtown Burbank offices and the medical practices near Providence Saint Joseph. We're based in Los Angeles. Help starts remotely within 15 minutes, around the clock, and an engineer comes on site when hands are needed. We plan for what Burbank vendors face most: studio security reviews, very large files and crews that change every project.

The Media District and the vendors around it

Burbank's Media District, around West Olive and West Alameda avenues, is home to Warner Bros. Studios and the headquarters of The Walt Disney Company. Nickelodeon, Netflix and the entertainment payroll firm Cast & Crew also rank among the city's largest employers, and the City of Burbank counts more than 39,000 local jobs in media. For every studio there are dozens of smaller companies that work for it: editors, sound and color houses, visual effects shops, equipment rental, payroll and business management firms.

Those smaller vendors are where IT gets hard. Studios expect them to protect unreleased content, and many ask vendors to complete a Trusted Partner Network (TPN) assessment, the Motion Picture Association's content security program, measured against the MPA Content Security Best Practices. TPN doesn't hand out a pass or fail grade, but studios read the results. Getting ready means knowing where every file lives, who can reach it, how it's backed up and how access ends when a project wraps. Our guide on IT for media and entertainment covers the full picture.

Big files, fixed deadlines and crews that change

A single project can mean many terabytes of camera files and renders, moved between edit bays, shared storage and the cloud on a deadline written into a contract. A slow storage server or a failing switch costs real money in that week. We plan network management and storage around those file sizes, keep the edit network apart from guest Wi-Fi and front-office computers, and test backups by restoring real project folders, not just by reading a log.

Crews change every show. Freelance editors and assistants need accounts on day one and need them gone on the last day. Access control with multi-factor sign-in, shared drives split by project, and a short checklist for the day someone leaves keep a former contractor from walking away with footage. Our guide to employee offboarding lists the steps.

Burbank's own power and fiber

Burbank is one of the few cities in the region with its own utility. Burbank Water and Power supplies the city's electricity and water, and it also runs a fiber network called ONE Burbank. BWP began leasing spare fiber to studios and other businesses in the 1990s and now sells business internet service over it. For a vendor that moves large files to a studio across town, a dedicated fiber line is worth pricing out.

Even good fiber goes down, and one line is one point of failure. We usually pair the main connection with a backup internet line from a different provider or a cellular link, put the firewall and switches on battery backup, and set the network to switch over on its own. When a construction crew cuts a cable on your street, the office keeps working.

Downtown Burbank, Magnolia Park and the medical offices

Away from the studios, Burbank is a city of small businesses. Downtown Burbank along San Fernando Boulevard has offices, restaurants and shops, and Magnolia Park has independent stores and small creative studios along Magnolia Boulevard. Many take card payments, run on a few laptops and one internet line, and have nobody whose job is IT. For them the basics matter most: a managed firewall, protected email, updates that install on their own, and PCI DSS basics for card payments.

Providence Saint Joseph Medical Center, one of Burbank's largest employers, has physician, imaging and therapy offices around it. These practices work under HIPAA and share records with the hospital and with each other. For them, HIPAA compliance means a current risk analysis, encrypted laptops, secure messaging and backups that keep the schedule running. See our page on IT for healthcare practices.

How we work with Burbank businesses

GlobeVM is based in Los Angeles and comes to you. Most problems are fixed remotely within minutes, which matters on a deadline: an editor who can't reach shared storage at 9 p.m. needs help now, not a visit tomorrow. When something needs hands, such as a new edit bay, a failed switch or an office move, an engineer comes on site.

Many Burbank companies also have people in Glendale, North Hollywood or elsewhere in the Valley. We run every location as one setup with one number to call. Our Glendale and San Fernando Valley pages cover the neighbors.

What Burbank businesses use most

The services that fit Media District vendors, Downtown Burbank offices and the practices near the hospital.

Every GlobeVM client also gets firewall management, endpoint protection, email filtering and multi-factor authentication as part of the plan, not as add-ons.

How support works wherever you are

Help starts remotely

Most problems are fixed remotely, so help begins within minutes of your call, around the clock.

Engineers come to you

When something needs hands, such as new equipment, a failed switch or a move, an engineer comes on site.

You reach the owners

One number, answered by a person in Los Angeles, often George Mansoor or Nazy Rafaeil, in English or Farsi.

Questions from Burbank businesses

Can you help us prepare for a TPN assessment?

Yes, on the technical side. We document where content lives and who can reach it, tighten access and multi-factor sign-in, separate networks, set up logging and tested backups, and help you answer the questionnaire accurately. The assessment itself is done by a TPN-accredited assessor, not by us.

Do you come on site in Burbank?

Yes. When an issue needs hands, an engineer comes to your office or facility anywhere in Burbank, from the Media District to Downtown and the airport area. Most problems are fixed remotely first, often within minutes of your call.

Can you work with ONE Burbank fiber or our current internet provider?

Yes. We manage the firewall and network behind whatever connection you have, whether that's BWP's ONE Burbank fiber, a cable line or a dedicated circuit, and we can add a second connection so a single outage doesn't stop work.

How do you handle freelancers who work with us for one project?

Each person gets their own account with multi-factor sign-in, access only to the project folders they need, and a set end date. When the project wraps, access is removed the same day and their work stays in your accounts.

Our edit bays hold terabytes of footage. How do you back that up?

We size backups to the data, usually a fast local copy for quick restores plus a copy kept off site, and we decide with you which projects need full backup and which only need archiving. Then we test by restoring real project folders on a schedule.

More answers in our managed IT and cybersecurity FAQ.

Nearby areas and industries

Find out where your IT and security stand

A free assessment of your systems, backups and security. You get a clear list of what's fine, what's at risk and what to fix first. No obligation.

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