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GlobeVM

IT support and managed IT services in Pasadena

Pasadena mixes science, finance and engineering with law firms, medical practices and the shops of Old Pasadena. We run IT support and security for businesses like these, with help that starts in minutes and engineers who come on site.

Where we come to you

Old Pasadena
Shops, restaurants and small firms around Colorado Boulevard.
South Lake and Playhouse Village
Office buildings with banks, law firms and medical practices.
Near Caltech
Science, engineering and consulting firms.
East Pasadena
Corporate offices along East Foothill Boulevard.

Who provides IT support for Pasadena businesses?

GlobeVM provides IT support, managed IT and cybersecurity for businesses in Pasadena, California, from Old Pasadena and South Lake Avenue to the science and engineering firms near Caltech. We're based in Los Angeles. Help starts remotely within 15 minutes around the clock, and an engineer comes on site when hands are needed.

Science, engineering and the firms around them

Pasadena's largest employers include Caltech, NASA's Jet Propulsion Laboratory, which Caltech manages, Kaiser Permanente and Huntington Hospital. The engineering and consulting firm Tetra Tech has its headquarters on East Foothill Boulevard, and ArtCenter College of Design and Pasadena City College add two more campuses. Around them is a long tail of smaller companies: engineering consultants, research suppliers, architecture firms and startups.

Firms that work for federal agencies or defense contractors often find security terms in their contracts, such as NIST SP 800-171 for controlled unclassified information and, for defense work, CMMC. Even firms without those terms hold design files and research data that clients expect to stay private. Clear access control, managed and encrypted laptops, and documented backups are the starting point.

Banks, law firms and wealth managers

East West Bank is headquartered on Los Robles Avenue, and the office buildings of South Lake Avenue and the Playhouse Village hold banks, wealth managers, accounting firms, insurance agencies and law practices. Many are small firms with long client lists and a lot of sensitive financial data.

These firms answer to rules like the FTC Safeguards Rule for customer financial data and client confidentiality for lawyers, and they are prime targets for wire fraud. Email security, multi-factor sign-in everywhere and a written security program are what auditors and insurers ask about first. See IT for financial services and law firms.

Old Pasadena, Colorado Boulevard and the Rose Parade

Old Pasadena's historic blocks around Colorado Boulevard are full of shops and restaurants, with small offices on the floors above. Most take cards, many run on a single internet line, and few have anyone in charge of IT. For them, the essentials are a managed firewall, guest Wi-Fi on its own network, PCI DSS basics for card payments, and point-of-sale systems that keep working when the internet doesn't.

Colorado Boulevard is also the Rose Parade route. Around New Year's the city closes the route from the night before the parade until cleanup ends on parade day, and businesses along it plan deliveries and access around the closure. If you're on the route, schedule equipment work or an office move for another week, and make sure remote access works so nobody has to come in.

What the Eaton Fire taught local businesses

In January 2025 the Eaton Fire burned more than 14,000 acres in Altadena and Pasadena and destroyed more than 9,000 structures. Businesses the flames never touched still lost days: evacuations, power and gas shutoffs, and an unsafe drinking water notice for parts of Pasadena kept offices closed while work piled up.

The lesson is simple and has to be acted on before the next fire: files and email in the cloud rather than on one office server, backups kept somewhere else and tested, laptops that work securely from any kitchen table, and a written business continuity plan. Pasadena has its own city-owned utility, Pasadena Water and Power, but no utility can promise power during a fire. Battery backup and a second internet connection close the gap.

Huntington Hospital and the medical offices

Physician groups, dental offices and therapy practices fill the medical buildings around Huntington Hospital and across the city. They need HIPAA compliance: a current risk analysis, secure email and texting with patients, encrypted devices, and backups that keep the schedule running. See IT for healthcare practices.

How we work with Pasadena businesses

GlobeVM is based in Los Angeles and comes to you. The 134 and the 210 can be slow at any hour, so most help starts remotely, within minutes of your call. When something needs hands, an engineer comes on site. Companies with offices in Pasadena and in Glendale or Burbank get one setup and one number to call. See our Glendale page for the neighbors to the west.

What Pasadena businesses use most

The services that fit science and engineering firms, Lake Avenue offices and Old Pasadena shops.

  • Access control

    Access control and encrypted laptops for engineering and research files.

  • Compliance

    The safeguards and records behind NIST SP 800-171, HIPAA and the FTC Safeguards Rule.

  • Email security

    Wire-fraud protection for banks, wealth managers and law firms on Lake Avenue.

  • 24/7 business continuity

    A plan for fires, evacuations and shutoffs, so work moves home.

  • Network management

    Firewalls, guest Wi-Fi and backup internet for Old Pasadena shops.

  • Managed Microsoft 365

    Microsoft 365 set up securely, with the right licenses and settings.

Every GlobeVM client also gets firewall management, endpoint protection, email filtering and multi-factor authentication as part of the plan, not as add-ons.

How support works wherever you are

Help starts remotely

Most problems are fixed remotely, so help begins within minutes of your call, around the clock.

Engineers come to you

When something needs hands, such as new equipment, a failed switch or a move, an engineer comes on site.

You reach the owners

One number, answered by a person in Los Angeles, often George Mansoor or Nazy Rafaeil, in English or Farsi.

Questions from Pasadena businesses

Do you support Pasadena, California?

Yes. We support businesses in Pasadena, California, in Los Angeles County, along with neighboring Glendale and Burbank. We don't serve Pasadena, Texas.

Can you help a firm with NIST SP 800-171 or CMMC terms in its contracts?

Yes, on the technical side. We help you find where controlled information lives, put the required safeguards in place, and keep the documentation and evidence a self-assessment or audit asks for. Your contracts and your assessor decide what applies.

Can an engineer come on site in Pasadena?

Yes. When an issue needs hands, an engineer comes to your office anywhere in Pasadena, from Old Pasadena to East Pasadena. Most problems are fixed remotely first, often within minutes.

We're on the Rose Parade route. Does that affect support?

Remote support works as usual. On-site visits along the route are hard during the closure on December 31 and January 1, so we schedule planned on-site work for other days and check your remote access beforehand.

What should we change after the Eaton Fire?

Make sure nothing important lives only on an office server, test a restore from your backup, give everyone a laptop that can work securely from home, and add battery backup and a second internet connection. Then write the plan down so anyone can follow it.

More answers in our managed IT and cybersecurity FAQ.

Nearby areas and industries

Find out where your IT and security stand

A free assessment of your systems, backups and security. You get a clear list of what's fine, what's at risk and what to fix first. No obligation.

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