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IT support and cybersecurity for manufacturers

When the network stops, the floor stops, and so do orders. We keep office systems, the ERP and the plant floor running and secure, including for suppliers in the defense chain.

The rules you work under

CMMC and NIST SP 800-171
For defense suppliers that handle federal contract information or controlled unclassified information.
DFARS 252.204-7012
Report cyber incidents to the Department of Defense within 72 hours.
ITAR
Export-controlled technical data must be kept from unauthorized foreign persons.
Customer requirements
Security questionnaires and supplier audits from larger customers.

What IT support does a manufacturer need?

A manufacturer needs IT that keeps production and orders moving and keeps attackers off the plant floor. That means separating the plant network from office systems, tested backups for the ERP, controlled remote access for equipment vendors, and a plan for older machines that cannot be updated. Defense suppliers also need to meet the NIST SP 800-171 and CMMC terms in their contracts.

Where office IT meets the plant floor

Production depends on an ERP or MRP system, shop floor computers, label and barcode printers, CAD and CAM workstations, and machines whose controllers sometimes run operating systems that can no longer be updated. Shipping depends on the same network. An outage does not just slow email; it stops orders, production and shipments at once.

Manufacturing has been the most attacked industry in IBM's X-Force Threat Intelligence Index for several years running. Attackers know a stopped line creates pressure to pay a ransom quickly. The way in is usually ordinary: a phished password, an exposed remote access tool, or an unpatched server on the office side that can reach the plant.

  • Plant and office networks separated, so an infected laptop cannot reach machine controllers
  • Older controllers that cannot be patched isolated from email and the internet
  • Equipment vendor remote access controlled, logged and turned off when not in use
  • Tested backups of the ERP database and machine programs
  • Spares and a recovery plan for the shop floor computers production depends on

Older machines and vendor access

Many plants run a CNC controller, a press or a test station attached to a computer whose operating system its maker stopped supporting years ago. Replacing the machine is not an option, and updating the computer may void the warranty or break the software. The safe answer is isolation: put it on its own network segment, block it from the internet and email, and allow only the connections it actually needs.

Equipment vendors often need remote access for support. Left open, that access is a door anyone can try. We set it up so it is switched on when the vendor needs it, logged while it is in use, and switched off afterwards. Our guide to IT for manufacturing covers plant network design in more detail.

Defense suppliers: CMMC and NIST SP 800-171

If you make parts for the Department of Defense or a prime contractor, the contract sets your security requirements. Companies that handle only federal contract information need the basic safeguards of CMMC Level 1. Companies that store, process or send controlled unclassified information (CUI) need the 110 requirements of NIST SP 800-171, which is what CMMC Level 2 checks. DFARS clause 252.204-7012 also requires reporting cyber incidents to the Department of Defense within 72 hours.

CMMC Phase 1 has been in new defense solicitations since November 10, 2025: contractors complete a self-assessment and post the score in the government's Supplier Performance Risk System (SPRS). In July 2026 the Department paused the planned move to Phase 2, when third-party certification would have become a condition of award for most CUI contracts, while it reviews the program. The NIST requirements underneath did not change. Check the current status before you plan; our CMMC guide is kept up to date.

Readiness usually starts with finding where CUI actually lives, shrinking that footprint where possible, and then closing the gaps against the 110 requirements, with a system security plan and a plan of action that document the work.

Recovering fast when production stops

Downtime in a plant has a cost you can count by the hour: idle crews, missed shipments, overtime to catch up. That makes recovery speed the number to plan around. Decide how long the ERP can be down and how much data you can afford to lose, then design backups to match. See RTO and RPO explained.

Backups must be kept apart from the network they protect, so ransomware cannot encrypt them too, and they must be tested by actually restoring the ERP. Machine programs, tool libraries and configuration files deserve the same care as office data, since rebuilding them by hand can take weeks.

How GlobeVM supports a manufacturer

On top of our standard security, manufacturers get network separation between office and plant, controlled vendor access, monitoring around the clock, tested ERP backups, and help answering the security questionnaires larger customers send.

If you have an IT person who knows your machines, we work alongside them through co-managed IT, adding security monitoring, after-hours coverage and backup, so their knowledge of the floor is not a single point of failure. Updates and maintenance are scheduled around your shifts.

Services that matter most to manufacturers

Where we focus for plants and shops, on top of the security every client gets.

  • Network management

    Separate plant and office networks, firewall rules for older machines, and Wi-Fi that works on the floor.

  • Threat detection and response

    Monitoring around the clock for the signs of ransomware, so it is stopped before it spreads to production.

  • Disaster recovery

    Backups kept apart from your network and tested by restoring the ERP, with a recovery order agreed in advance.

  • Access control

    Vendor remote access that is time-limited and logged, and multi-factor sign-in for every remote connection.

  • Remote monitoring and management

    Servers, shop floor computers and network gear watched 24/7, with updates scheduled around shifts.

  • Co-managed IT

    Backup for your in-house IT person: security, after-hours coverage and a second set of hands.

Every GlobeVM client gets firewall management, endpoint protection, email filtering and multi-factor authentication as part of the plan, not as add-ons. The services above are where we go further for your industry.

Questions we hear most

Can you secure machines that run old versions of Windows?

Usually, yes, without replacing them. We isolate them on their own network segment, block internet and email access, allow only the connections the machine needs, and monitor that segment. That does not make an old operating system safe on its own, but it keeps an attack on the office side from reaching it.

Do we need CMMC if we're a subcontractor?

If your contract or purchase order includes the DFARS clauses and you receive federal contract information or CUI, the requirements flow down to you. The level depends on the information you handle, not your company size. Ask your prime which level they expect, and check what data you actually receive.

How do we give equipment vendors remote access safely?

Give each vendor its own account with multi-factor sign-in, allow access only to the machines they support, switch it on only when they need it, and keep a log of every session. Avoid remote access tools that stay installed and open all the time.

How long would it take to recover our ERP after ransomware?

It depends on how your backups are built. With separate, tested backups and an agreed recovery order, core systems can often be back within hours. Without them, recovery can take weeks. We test restores so you know your real number before you need it.

Can you work around our shifts?

Yes. Updates, maintenance and upgrades are scheduled around your production schedule, and monitoring runs around the clock, so a problem on the night shift gets the same response as one during the day.

Related guides

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